Our Service Centers are more than just "Dots on a Map"
PrismPointe is the absolute expert in delivering maintenance and support
for your client server infrastructure. Whether your architecture is local,
covers a campus, or requires global support, PrismPointe will
customize a "can do" solution for you.
Do you need a company that is an expert at handling your printer
fleet, your desktop, or your network?
Do you need a company that has secure "bricks and mortar" locations in
the markets we service?
Do you need a company that customizes a support plan for you, with
parts in house and service levels for every situation?
If you answered yes to any of these questions, PrismPointe Technologies can help you with our
many, secure, physical service centers.
Global Coverage from Physical Service Centers
PrismPointe Technologies has 5 types of facilities:|
- Our 83,000 square foot company headquarters in
Atlanta Georgia, is designed for secure staging,
testing, and stocking the parts and systems necessary
to support your printer fleet and desktop client
server computing infrastructure.
- Our 3 United States based call centers located in
Atlanta, Charlotte and Kansas City to support your
printer fleet, your desktop, your network and your
- Our global backline support facility in Hudson
Massachusetts, serves as a management center the
central engineering organization that delivers data
- Our many Service Centers around the globe are the
coordination point for our field engineers to securely
store the working parts, software and expertise needed
to deliver our maintenance services.
Global Coverage with Extraordinary Talent
PrismPointe retains highly talented, certified and experienced
engineers who have the desire to deliver superior services
to our loyal customer base. Prismpointe provides training, mentorship, and support to help our
field engineers achieve success with our customers.
- Our field engineers are Full Time Employees (FTE),
certified on the products you have asked us to support
- Our field engineers are experienced and have years
of hands on training and testing for the products we
- Our backline central engineering organization are
the absolute experts in their field, many having come
from the OEM for the product line they support
- Our call center agents have years of phone
remediation support, expertise on your products and
immediate contact with out backline support
Our employees are empowered by our team driven
culture that operates with the following principles:
- We Deliver Results. At the end of the day, we will
meet or exceed the expectations of our customers, our
partners, and ourselves.
- We Do The Right Thing. Honesty, integrity, and
high ethical standards are hallmarks of our
- We Win Through Teamwork. Trusting each other is
the foundation for an environment focused on complete
Global Coverage for all Manufacturers
stocks spares using many different methods in our
ceaseless goal to meet your service levels:|
- Onsite sparing services ensures a level of
business continuity unmatched in the industry where we
keep a secure cage or locker at your site for you by
- Depot Service
at our local facility is the most cost-effective and efficient way to keep your equipment up and running
- Advance Exchange for systems when you require quick
replacement of equipment upon notification by you, we
will ship or courier the replacement to your location
- Reverse Logistics capabilities enables us to more
fully diagnose your problem after a remedy has been
made at your facility
Our goal is to have the right spare, in the right
place when it is needed.