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About Us

Our Sparing Methodology

We Host our Spares to Support Customer Service Level Agreements

PrismPointe is the absolute expert in delivering maintenance and support for your client server infrastructure.  Whether your architecture is local, covers a campus,  or requires global support, PrismPointe will customize a sparing solution for you.

  • Do you need a company that is an expert at handling your printer fleet, your desktop, or your network?
  • Do you need a company that has secure "bricks and mortar" locations to house your spares?
  • Do you need a company that customizes a support plan for you, with spares where you need them?
  • If you answered yes to any of these questions, PrismPointe Technologies can help you with our sparing strategy supported by our secure, physical service centers.  In addition you have a number of options for parts exchange like return to PrismPointe or return to the OEM.

    Sparing Methods designed to meet any Service Level Requirement

    Onsite Sparing Onsite sparing services ensures a level of business continuity unmatched in the industry.  Prismpointe will keep a secure cage or locker at your site for your use or use by our ASP certified field engineers.
    Depot Service Depot Service at our local facility is the most cost-effective and efficient way to keep your equipment up and running.
    Advance Exchange Advance Exchange for systems when you require quick replacement of equipment upon notification by you, we will ship or courier the replacement to your location, configured to your specifications.
    Vendor Managed Inventory

     

    PrismPointe will stock your parts, spares or whole systems at our facilities under our management and surveillance.  This offers you:
    • The security of knowing that your spares are available for customer use, when and where needed
    • The safety of knowing that your caged spares are monitored 24x7 in our secure facilities
    • The satisfaction that we treat your property as if were our own, and make it available to the other sparing options when engaged
    Image Maintenance PrismPointe can help your IT staff with ongoing image maintenance, whether it includes specific changes to image loads on desktop PCs, laptops, mobile devices, tablets or PDAs.  We can help you at your site with one of our field engineers, at our site or at our staging center.  We will:
    • Changes to operating system service pack levels
    • BIOS & Firmware upgrades
    • Security-related patches and updates
    • Software updates and changes
    • Addition or removal of software applications
    • Configuration settings and changes