Our broad technical knowledge guarantees that we provide you with a holistic approach when troubleshooting any of the technology we support for you. This makes PrismPointe Technologies eminently qualified to diagnose your problem, and make the repairs necessary to repair your desktop, your mobile device, your printer, your multi-function device, your network or your blade server.
Technical Support Designed to Achieve Your Service Levels
|Call Center||As part of our exceptional service program for handling every incident, PrismPointe built its own, US headquartered, customer call center. When our competitors were either outsourcing or closing their customer call centers, PrismPointe was investing and building call centers for every region we service.|
|Field Engineers||As part of our exceptional service program for keeping our best talent close to our customers, PrismPointe has added to it's full time employee (FTE) roster. When our competitors were either downsizing of eliminating their field engineering staff, PrismPointe was investing and adding talent to field engineering.|
|Backline Support||As part of our exceptional service program for making sure our field engineers and our call center agents had the best technical talent available to them, we were adding senior engineers to our central engineering organization.|
As part of our exceptional service program for providing total solutions to our customers, Prismpointe opened a 83,000 square foot secure staging facility where:
PrismPointe specializes in custom system setups, including multi-vendor integration, custom configuration, software loading and hard disk duplication. When we stage your solution, it arrives at your installation site already inventoried, assembled, loaded with software, configured, tested and asset tagged.