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Why Partners Select PrismPointe

  • Do you need superior service and service level attainment?
  • Do you need flexible, multi-vendor support for your desktop or printer fleet?
  • Do you need your IT assets to be securely configured, maintained and re-cycled to current legal standards?
  • Do you want to do business with a company that has a "get it done" attitude regardless of the difficulty of the task?
  • Do you see customer satisfaction and service level achievement as the method to build customer loyalty?

If you answered yes to any of these questions, look no further than PrismPointe Technologies.  PrismPointe delivers all of the services found in the IT asset life cycle for printers, desktop PC's, and campus LAN with a single contract managed by a cloud based application named Service Center�.

The PrismPointe Partner Value Proposition

Original Equipment Manufacturer OEM OEM's create the products we support and need the flexibility, the multi-vendor, the multi-location, the multi-country advantage PrismPointe delivers in all phases of the Asset Life cycle.
Value Added Reseller VAR VAR's have customers who need superior service levels for specific situations where the standard next business day repair is insufficient.  All of our OEM benefits add value to our model.
Systems Integrator SI SI's have customers that need to push the standard desktop, printer, campus LAN beyond the capabilities found in standard off the shelf products.  PrismPointe's service centers and integration staging centers add value to their model.
Buying Consortiums BC BC's have customers who want to extend the post warranty, uplift the existing warranty or monitor customer satisfaction using PrismPointe's Service Center™ web application.

Features of Prismpointe Important to our Partner Community

  PrismPointe Feature OEM VAR SI BC
Service Centers around the globe for parts depot, advanced exchange or integration
Full Time Employees (FTE) who deliver our repair services or perform IMAC services
Multi-vendor support, Multi-location support, Multi-discipline support for a single point of contact
Flexible contract to cover your entire client-server infrastructure
Single point of contact for problem resolution, equipment moves or data center relocations
UpLIFT™ OEM warranty services to meet specific customer requirements
xTEND™ OEM warranty to bridge the gap between product refresh cycles

Features of Service Center™ Important to our Partner Community

  PrismPointe Feature OEM VAR SI BC
Service Center™ to enter trouble tickets, track trouble tickets and report on performance
Service Center� to arrange IMAC services like equipment installs, moves, adds and changes
Service Center� to schedule ITIL services for equipment addition or removal
Service Center� to schedule ITAD services to erase data, destroy devices and recycle