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About Us

What We Promise

Service Entitlement

When you have a support contract with us, we will never deny you service for missing or transposed device serial numbers or for moved, added, or changed equipment to your infrastructure. We will take your call, work with you to get the device up and running, and then get the asset covered under your existing service agreement with PrismPointe.

Call Center Support

We work every call as if it is the most important call of the day. Your time is valuable and we work to get your call into the hands of the qualified engineers who can get you back up and running.

  • Our hold times are less than the national average.
  • Our abandon rates are less than the national average.
  • Our people are more experienced than the national average.

Our 99.7% customer retention rate speaks volumes regarding our attention to customer service.

Customer Service from Prismpointe Technologies

  • We are dedicated to every clients satisfaction with our services, our responsiveness and our attitude.
  • We treat our employees like we treat our clients, with respect, honesty and integrity in every situation.
  • We know that time is our enemy. We must respond quickly, accurately and with the right tools to solve the problem.
  • We know that collaboration matters. We enlist our engineers, backline support  and our management to solve your problem.
  • We know that discovering new value matters. We listen to our clients and we design our business around your needs.
  • We know that trust and personal responsibility is all that matters in all relationships.