When you have a support contract with us, we will never deny you service for missing
or transposed device serial numbers or for moved, added, or changed equipment to
your infrastructure. We will take your call, work with you to get the device up
and running, and then get the asset covered under your existing service
agreement with PrismPointe.
We work every call as if it is the most important call of the day.
Your time is valuable and we work to get your call into the hands of the qualified
engineers who can get you back up and running.
- Our hold times are less than the national average.
- Our abandon rates are less than the national average.
- Our people are more experienced than the national average.
Our 99.7% customer retention rate speaks volumes regarding our attention to customer
- We are dedicated to every clients satisfaction with our services, our responsiveness
and our attitude.
- We treat our employees like we treat our clients, with respect, honesty and integrity
in every situation.
- We know that time is our enemy. We must respond quickly, accurately and with the
right tools to solve the problem.
- We know that collaboration matters. We enlist our engineers, backline support
and our management to solve your problem.
- We know that discovering new value matters. We listen to our clients and we design
our business around your needs.
- We know that trust and personal responsibility is all that matters in all relationships.