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News Articles for PrismPointe Technologies

05.28.14 SMS Recognized in Gartner Published Research for Network Maintenance & Support

Charlotte, NC (May 28, 2014) - SMS is pleased to announce that Gartner, Inc. has once again identified the company as a resource for IT cost containment. In research published May 13, 2014, named "How to Reduce Network Equipment Maintenance Costs [ID G00264020]," Gartner identifies Systems Maintenance Services as one of two vendors listed in the Independent Service Providers Delivered Support and Maintenance category.

"We're always honored to be recognized in Gartner research - especially in research that is extremely helpful to network decision makers," stated Grant Patten, Vice President of Network Services. "We believe their recognition is a testament to the infrastructure we have built and the unique ways in which we can highlight key opportunity areas for our clients. We feel each mention by Gartner adds credibility to the scope of our service offering for Cisco and networking support services."

05.06.14 SMS Announces Sponsorship & Presence at Gartner IT Infrastructure & Operations Management Summit

Charlotte, NC (May 5, 2014) - Systems Maintenance Services has announced its sponsorship and presence at Gartner's IT Infrastructure & Operations Management (IOM) Summit in Orlando, Florida on June 9-11.

"While Gartner holds several important events and summits each year, the IT Infrastructure & Operations Management Summit is an important one to our traditional client audience," stated Joe Scordino, SMS Managing Director, North America. "We certainly hope to meet several of our clients at this event, yet we're excited to meet those companies who do not yet know the degree to which our IT support service suite can help them."

Agenda Highlights:

  • Enterprise mobility management
  • IT service catalog
  • Cloud management platforms
  • Business value dashboards
  • Application release automation

This year's Gartner IOM Summit will help infrastructure and operations leaders transform their organizations by providing new ways to identify and address skill gaps, align development and operations, link IT financial management with enterprise metrics and deliver higher levels of agility and efficiency, and more. Jerome Rose, VP Sales for SMS North America offered, "If you haven't met SMS, please stop by our booth in the exhibit hall. I'd like to personally meet you and figure out how we can best help you improve governance over the assets that are in your IT environment. If you're going to be attending, please let your SMS account representative know so we can do our best to set aside time to meet with you."

About Gartner IT Infrastructure & Operations Management Summit

The Gartner IT Infrastructure & Operations Management Summit 2014 is a total immersion in newly released Gartner research, expert strategic & tactical advice. This summit will help I&O leaders apply authoritative thinking, leading-edge strategies and best practices to their enterprise I&O planning and initiatives. In 2.5 intensive days of research-focused sessions, analyst predictions and peer-to-peer interaction, businesses will acquire the strategic insight and actionable next steps needed for I&O transformation and success in leadership roles. For more information, visit

10.30.13 Systems Maintenance Services, Inc. announces new investment from Summit Partners

Charlotte, NC and Boston, MA (October 30, 2013) - Systems Maintenance Services Inc. (SMS) announced today that Summit Partners, a leading global growth equity investor, has made a significant equity investment in the company. Thomas H. Lee Partners, L.P., a leading private equity firm focused on investments in global businesses headquartered in North America which acquired SMS in 2010, remains the majority shareholder.

Don Doctor, SMS' Chairman & CEO, said, "We are pleased to welcome Summit Partners as an investor, and are confident that they bring invaluable investment experience and industry knowledge that will further enable our organic and strategic growth strategies. We are excited to have another strong partner alongside THL that is fully supportive of our global growth initiatives."

John Carroll, a Summit Partners Managing Director, said, "We are enthusiastic about working closely with THL and the SMS management team to further propel the growth of this exceptional company. SMS has a proven track record of expanding into new product sets and geographies, while maintaining consistent high-service delivery standards."

Peter Rottier, a Summit Partners Principal added, "We are delighted to be an investor in SMS alongside THL. Both our firms are committed to investing in SMS' world-class infrastructure and building on the company's history of successful strategic acquisitions in order to provide clients with the optimal IT services and support solutions that will help them compete in the global marketplace."

Following the close of the transaction, the terms of which were not disclosed, Summit Partners' Carroll and Rottier will join the SMS Board of Directors.

About Summit Partners

Founded in 1984, Summit Partners is a growth equity firm that has raised nearly $15 billion in capital, and provides equity and credit for growth, recapitalizations, and management buyouts. Summit has invested in more than 380 companies in technology, healthcare and other growth sectors. These companies have completed more than 130 public offerings, and more than 135 have been acquired through strategic mergers and sales. Notable investments in the technology and business services sector include E-TEK Dynamics, FleetCor Technologies, LiveOffice and Rocket Fuel. Summit maintains offices in North America, Europe and Asia, and invests in companies around the world. For more information, visit

In the United States of America, Summit Partners operates as an SEC-registered investment advisor. In the United Kingdom, this document is issued by Summit Partners Limited, a firm authorized and regulated by the Financial Conduct Authority. Summit Partners Limited is a limited company registered in England and Wales with company number 4141197, and its registered office is at 20�22 Bedford Row, London, WC1R 4JS, UK. This document is intended solely to provide information regarding Summit Partners' potential financing capabilities for prospective portfolio companies.

About Systems Maintenance Services

Founded in 1981, Systems Maintenance Services (SMS) is a leading global provider of multivendor IT asset lifecycle services for datacenters. SMS supports more than 3,000 clients globally with direct locations across North America, Asia and Europe. SMS solutions include support for leading technology brands including Cisco, IBM, HP, Dell, Oracle, EMC, Hitachi, NetApp, Lexmark and Xerox.

Source: Summit Partners

09.05.13 Systems Maintenance Services, Inc. achieves e-Stewards Certification

Charlotte, NC (September 5, 2013) - Systems Maintenance Services Inc. (SMS) announced today that it has achieved e-Stewards� certification.

The e-Stewards certification, developed by Basel Action network (BAN), is the leading global program designed to enable individuals and organizations to easily identify responsible electronic waste recyclers. e-Stewards recyclers go through rigorous auditing to demonstrate they adhere to the highest standards for environmental responsibility and protection for its workers. At this time, there are fewer than 75 companies in the United States who have proven their practices to be worthy of an e-Stewards certification.

"We welcome Systems Maintenance Services into the growing ranks of truly responsible e-cyclers," said Jim Puckett, executive director of BAN. "Only certified e-Stewards recyclers ensure clients that their hazardous electronic waste is not exported to developing countries and will be recycled in accordance with the most secure practices in the world."

"The high standards set forth by this organization are fully recommended by the EPA and provide SMS clients assurance that hardware assets removed, recycled or disposed of are meeting the most stringent standards in the country," stated Mark Murawski, Vice President, SMS Transition Services. "This is especially beneficial to those industries directly regulated by the federal government and regularly audited. The certification process includes a full review of all internal practices so as to ensure the health of the employee, as well as a full disclosure of upstream and downstream practices to ensure that all processes and partners are held to compliance standards."

About e-Stewards Certification

The e-Stewards Initiative is a market-based solution to help individuals and organizations identify and promote those electronics recyclers that ensure that used electronics are managed with the highest standards of environmental and social responsibility. e-Stewards Certified Recyclers are audited and certified to ensure highest levels of responsibility and e-Stewards Enterprises are major corporations, municipalities or institutions that agree to make best efforts to make use of e-Stewards Certified Recyclers. For more information about the e-Stewards Initiative visit:, or and follow @eStewards on Twitter.

About Basel Action Network (BAN)

Founded in 1997, the Basel Action Network is a 501(c)(3) charitable organization of the United States, based in Seattle, WA. BAN is the world's only organization focused on confronting the global environmental justice and economic inefficiency of toxic trade and its devastating impacts. Today, BAN serves as the information clearinghouse on the subject of waste trade for journalists, academics, and the general public. Through its investigations, BAN uncovered the tragedy of hazardous electronic waste dumping in developing countries. For more information, see or

Source: Basel Action Network (BAN) website

06.22.12 SMS OPENS 56th US Service and Engineering Center.

Albany, New York, (June 22, 2012) - SMS announces the opening of a regional service center in Albany, New York, enhancing our responsive, cost-effective, multi-vendor, maintenance services to all customers and partners located in Upstate New York and Vermont.

“SMS’s service area is widely accepted by our enterprise customers as the broadest in the industry, especially for multi-location, multi-vendor support and coverage," said Vince Cavell "Our national objective has always been to deliver 24x7, 4 support to 90% of the US market.  With the opening of the Albany office, we move one step closer to that goal."

"Our centers are more than just dots on a map,” said Ed Hemminger, area sales manager for upstate New York. "This Service Center enhances our ability to support our strategic partnerships in the Albany region specifically our NY State Government customers. The Albany Service Center will be staffed with skilled SMS engineers, filled with tested customer systems, and logistically designed to meet the uptime needs of our customers.  With customer delight as our goal, we are prepared to deliver outstanding service and support.”

05.01.12 Richard Wong has joined SMS as the General Manager for Singapore and Malaysia.

Singapore, (May 1, 2012) � Richard will be responsible for executing SMS's growth strategy throughout Singapore and Malaysia, expanding SMS's geographic reach and ability to directly deliver best-in-class IT asset maintenance and lifecycle management services. "SMS is excited to have Richard join our expanding global organization of more than 1,000 employees," said Don Doctor, SMS's Chairman and CEO. "Richard brings tremendous industry and regional expertise, supporting SMS's growth strategy of delivering local solutions on a global basis," added Greg Hoogerland, SMS's COO.

Prior to joining SMS, Richard headed the services line of business for ASVIDA Asia Pte Ltd., a leading independent IT support and services provider in Singapore. Richard began his career with Hewlett Packard where he spent more than a decade, starting as a Customer System Engineer and advancing to serve in several key roles including as an Account Engineer, Project Manager, Solution Architect, and a regional Business Development & Service Delivery Manager. Richard brings more than 18 years of experience in hardware support and customer service in the IT industry throughout the Asia-Pacific region.

Please contact SMS for more information on what SMS can do for you in the Asia-Pacific region at

04.16.12 Norris Hickerson has joined SMS as the General Manager for Hong Kong and Macau.

Hong Kong, (April 16, 2012) - Norris will be responsible for executing SMS's growth strategy in Hong Kong and Macau, delivering best-in-class IT asset maintenance and lifecycle management services. "We are excited to have Norris join SMS's nearly 200 employees located throughout the Asia-Pacific region," said Don Doctor, SMS's Chairman and CEO. "Norris's extensive experience delivering IT services throughout Asia further enhances SMS's capabilities in the region and supports SMS's commitment to build local expertise on a global basis."

Prior to joining SMS, Norris served as Vice President for COL Ltd., a leading IT services company in Hong Kong. Over the past 28 years at COL, Norris has served in a variety of roles including Project Director, Technology Director, Data Centre Services Manager, Professional Services Director, Engineering Service Director, as well as Director and General Manager. Norris is also currently Chairman of the IT Management Club of the Hong Kong Management Association.

Please contact SMS for more information on what SMS can do for you in the Asia-Pacific region at

04.03.12 Systems Maintenance Services acquires Prism Pointe Technologies.

Charlotte, North Carolina, (April 3, 2012) - Systems Maintenance Services Inc. (SMS) today announced that it has acquired Fairburn, Ga.-based Prism Pointe Technologies. Prism Pointe is an independent provider of installation, deployment, and maintenance services for end-user computing and network printer devices to enterprise and government clients globally. Prism Pointe delivers its solutions through a dedicated field services organization with locations across the United States, Germany, Kuwait and South Korea.

"SMS is committed to building a full suite of service and maintenance solutions to support our clients' IT infrastructure assets," said Don Doctor, SMS's Chairman and CEO. "Prism Pointe's services and skilled field organization extends SMS's capabilities beyond our core data center expertise. Together, our global field service delivery organization of more than 600 engineers enables SMS to offer end-to-end support solutions across the enterprise from centralized datacenter assets to networked mobile, desktop, laptop and printer devices."

Prism Pointe will retain its name and operate as a wholly owned subsidiary of SMS.

About Systems Maintenance Services Inc.

Founded in 1981, SMS is a leading provider of multi-vendor IT asset lifecycle services and solutions. With 90 locations across North America, Europe, and Asia and more than 900 employees, SMS provides support for Cisco Systems, IBM, HP, Dell, EMC, Lexmark and other manufacturers' assets.

SMS is a portfolio company of Thomas H. Lee Partners and is actively looking for corporate development, OEM alliance and strategic partnership opportunities. Please contact William Egge at 980-939-7045 for more information.

03.22.12 SMS completes the acquisition of IT decision Management (ITdM).

Charlotte, North Carolina, (March 22, 2012) - Systems Maintenance Services Inc. (SMS) today announced that it has acquired Kansas City, Mo.-based IT decision Management (ITdM). ITdM is a technology solutions provider with expertise in professional and managed network services. The acquisition will further enable SMS to deliver cost-effective networking services and provide customers with solutions for the growing demands associated with voice, video and cloud-computing advancements.

"Expanding our network services capabilities is a priority," said Don Doctor, SMS's Chairman and CEO. "SMS's network customers now have access to a single solution provider for managed, operational, support and field engineering services. The ITdM acquisition is an example of SMS's commitment to constant investment and expansion of solutions for our clients as we continue to advance as a global leader of enterprise IT asset lifecycle services."

ITdM will immediately be integrated into SMS's Network Services Strategic Business Unit.

"This acquisition also serves to advance SMS as a strong strategic partner to Cisco and other major networking and telecom manufacturers," said Brett Ganey, SMS's Director of Network Services.

About ITdM:

Founded in 2004, ITdM is an advanced technology solutions provider with expertise in managed services, VoIP and software development. As a longtime managed service provider, backed by CompTIA's MSP Partners Trustmark and committed to Cisco certifications, ITdM's focus on Cisco-based services and Unified Communication initiatives makes the company an industry expert at providing ITIL-aligned monitoring, support and dedicated management of converged voice and network solutions.

By employing collaborative service alignment strategies supported with a diverse range of industry skills and exceptional functional knowledge, ITdM integrates emerging technologies to create differentiated services and streamlined communication solutions that deliver exceptional value and operational stability.