As part of our ongoing commitment to provide exceptional service with every incident, PrismPointe built its own, US headquartered, customer call center. When our competitors were either outsourcing or closing their customer call centers, PrismPointe was investing and building call centers for every region we service.
The PrismPointe call center agents use the singlePoint®
|24 by 7 availability||
The PrismPointe call centers are designed for mission critical response around the
world. Our agents:
|Contact center flexibility||
The PrismPointe call center can action your incidents in a number of ways:
The PrismPointe problem resolution team shares a common goal:
Once your service call has been opened, we monitor its progress from start to completion.
This allows us to not only meet or exceed our
to you, but to also ensure all the relevant details have been properly documented,
communicated, and available to you to review on singlePoint�
at any time.
From the very beginning, the primary focus of the center has been to provide a single point of contact for customers while allowing us to more accurately track each call from inception to resolution.
Our goal is to keep our 99.7% customer retention rate, which we have worked so long and hard to earn.