Service excellence happens every day at SMS because of the efforts and hard work of individuals who know that a satisfied customer is a great customer.
As part of our ongoing commitment to provide exceptional service with every incident, SMS built our own remote monitoring software that interfaces seamlessly with singlePoint®.
SMS offers this service on select equipment to our customers who require the most immediate service when issues arise.
|Automated call handling||
For most circumstances, this service does not require the purchase of special tools or agents.
SMS is happy to work with some of the very same systems, either installed by the manufacturer, or in conjunction with a customer’s own internally managed event monitoring system. Events, or email messages are sent and:
SMS works to provide a single point of contact for the resolution of IT equipment failures that occur in your data center. Now, these equipment failures can be recorded, actioned, tracked and resolved with greater accuracy and efficiency than ever before.