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Terminology from PrismPointe Technologies

Authorized Service Provider
or
ASP
PrismPointe is an authorized services provider for many of the worlds greatest IT brands.  As an ASP PrismPointe is authorized by the OEM to make repairs to your in-warranty computer products.  As an ASP, PrismPointe uses manufacturer certified or provided spares for all in-warranty repairs and then returns the replaced product to the manufacturer for a credit. 

Prismpointe is an Authorized Service Provider for:

  • Lexmark printers and multi-function devices
  • Xerox multi function devices
  • Hewlett-Packard desktop personal computers (PC's), printers, multi function devices, laptops, PDA's, mobile devices
  • Hewlett-Packard Proliant servers like the CL family, DL family and GL family
  • Dell desktop personal computers (PC's), printers, multi function devices, laptops, PDA's, mobile devices
  • Dell PowerEdge family of servers, the PowerVault family of storage devices and the PowerConnect family of network switches

 

Cost Per Page or
CPP

Cost Per Page
Our close relationship with the manufacturers means we are able to offer our clients a Cost Per Page (CPP) solution. We take care of everything from the office printer or printers, inks and toners to installation and maintenance, leaving you to focus on your core business.

 

Quality at PrismPointe PrismPointe quality control consists of establishing metrics and costs around 6 of our key processes. This control ensures that we are focused on:
  • Continuous process improvement
  • Process documentation 
  • Refined delivery of customer service.

Our approach is derived from previous 6 sigma training for our key operations personnel as well as our ISO 9000 2000 certification.

For example, one of our key business processes is the Site Audit, which is a business service launched at the start of the implementation stage of our customer relationship to capture the details of the equipment covered by our maintenance contract.

Previously, this process was largely manual, but has been revised:

  • To automate many of the manual activities.
  • To provide greater levels of accuracy of the data.
  • To deliver even greater detail on the items found on our maintenance contract.

The more accurate this process, the greater the sparing accuracy and SLA achievement.

 

Enterprise Support    PrismPointe Enterprise Support is a package of services where PrismPointe serves as a single point of contact to deliver:
  • Maintenance and Support Services for your Client-Server environment
  • Desktop Client Services for your printer fleet, desktop PC's, copiers, faxes, MFDs, mobile devices
  • Data Center Server services for your blade servers and legacy IT systems
  • Network services for your routers and switches that support your wide area network as well as your local area network.

Your benefit would be:

  • All services are delivered and managed by PrismPointe as the single point of contact.
  • All devices are managed and contracts monitored and co-terminated via our SinglePointtm asset management software.

You have one support integrator supporting your IT environment that is responsive, cost effective, and technically proficient.

 

Multi-Vendor Support    PrismPointe Multi-Vendor Support is a package of services where PrismPointe serves as a single point of contact for the delivery of maintenance and support services that cover more that one manufacturer.  Your service could consist of the following:
  • Maintenance and Support Services for your Client-Server environment
  • Desktop Client Services for your PCs, printers, copiers, faxes, MFDs, mobile devices
  • Data center Server services for your blade servers and legacy IT systems
  • Network services for your routers and switches that support your wide area network as well as your local area network.

Your benefit would be:

  • All services are delivered and managed by PrismPointe as the single point of contact.
  • All devices are managed and contracts monitored and co-terminated via our SinglePointtm asset management software.

You have one support integrator supporting your IT environment that is responsive, cost effective, and technically proficient.

 

Post Warranty Support Typically, when IT hardware is purchased new, the manufacturer bundles a limited warranty with it.  When this warranty expires, you are faced with 3 choices:
  1. Purchasing post warranty support from the OEM.
  2. Purchasing post warranty support from PrismPointe.
  3. Trading in your equipment and buying new equipment.

Post Warranty Support is the name of the service you purchase for your IT hardware after the warranty expires.

PrismPointe delivers post warranty support that is less expensive than the manufacturer because in many cases was are the original service provider for the OEM’s post warranty support.

If desired, PrismPointe can uplift new product warranties to give you a better service level on your new IT hardware, as needed.

 

Cost Effective Cost Effectiveness is PrismPointe's ability to save customers real and measurable expense dollars in the following two ways:
  • PrismPointe´┐Żs post warranty support will be less expensive than the manufacturer’s support. This difference can range from 11% to 41% for support and much more for IMAC services.
  • PrismPointe caps the support cost that you pay in years three, four, and five (for a typical 5 year ownership life-cycle). 

Cost Effectiveness for Capital Expenditures (Capex expenses) is:

  • PrismPointe increases the useful life of product ownership based on how long you own your computer equipment.   If you choose to keep equipment beyond the normal refresh cycles, PrismPointe caps the maintenance costs.

 

Cost of Ownership Cost of Ownership is PrismPointe’s ability to decrease overall support costs of any printer, desktop or mobile device throughout its useful life by:
  • Delivering less expensive support. This difference can range from 11% to 41% for support and much more for installation, equipment re-certification, and per-call repair.
  • Capping the support price you pay during the post warranty period.

Cost Effectiveness from a Capital Expenses perspective:

  • You, the customer, may decide to keep a product beyond the fifth year or EOL announcement from the OEM. Unlike the OEM, PrismPointe will not raise IT support costs as the asset ages. Typically, support costs are capped on our service commencement date.

 

Product Life-Cycle or
Product Retention or
Product Longevity
IT Asset Life-Cycles are controlled by the manufacturer or your desire to move to new models for your printer fleet, desktop or mobile devices. As long as the OEM software does not require upgrades, then "Staying Put" can be an effective strategy for cost savings.  
  • PrismPointe will support your equipment during the post warranty period, and after end of life (EOL) or end of service life (EOSL) has been declared by the manufacturer.
  • PrismPointe will cap the support price you pay after warranty expiration. This cap is determined when our services start.

This can have a material effect on your CAPex (Capital Expense) budget:

  • You, the customer, can keep a product beyond the 5th year and still receive superior maintenance and support. PrismPointe will not raise IT support costs as the asset ages. Typically, the support costs are capped on our service commencement date.
  • IT Assets (computers) can now be maintained beyond their normal duty cycle and you will receive superior and responsive maintenance and support.