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Privacy Policy

PrismPointe Technologies: A Commitment to Your Privacy (Effective July 1, 2012)

At PrismPointe, Inc. ("PrismPointe") our most important asset is our relationship with you. We are honored that you have entrusted us with your mission critical systems, and we are committed to safeguarding the privacy of information we maintain about you. 

Establishing and adhering to an effective privacy policy is an important part of that dedication. Below, you will find details about PrismPointe's commitment to protecting your privacy, including the types of information we collect about you, how we use and share that information within PrismPointe, and how you can instruct us to limit certain types of information sharing. 

Our privacy policy applies to all clients with whom we have a relationship and is also extended to each of our former clients. 

Your Privacy Is Not for Sale Simply put, we do not and will not sell your personal information to anyone, for any reason, at any time. 

How We Collect Information About You.

We collect personal information about you in a number of ways. Application and registration information. We collect information from you when you open an account or enroll in one of our services. You will also be asked for information when you choose to participate in a PrismPointe promotion. We may also collect information from consumer reporting agencies to verify your identity in the account-opening process. The information we collect may include your name, address, phone number, and email address, as well as details about your equipment, systems, software and experience. 

Once you have opened an account with us, we collect and maintain information about your account activity, including your uptime, downtime, and history of systems and servers. This information allows us to administer your account and provide the services you have requested.

Third-party information providers.

We may collect information about you from information services and consumer reporting agencies to verify your identity, employment or creditworthiness, or to better understand your financial needs. 

Website usage. 

When you visit our website, our computer may use devices known as "cookies," graphic interchange format files (GIFs), or other similar Web tools to enhance your Web experience. These tools enable us to recognize you when you return to our site, maintain your Web session while you browse, as well as help us provide you with a better, more personalized experience at PrismPointe. 

To learn more about our policies regarding using our Website and the use of web tools, please visit Online Privacy and Security. 

State Laws.

We will comply with state laws that apply to the disclosure or use of information about you. For example, if your address is in Vermont, we will automatically limit information sharing as described in how to limit the sharing of information about you without your having to advise us of this privacy choice. 

Safeguarding Your Information, Maintaining Your Trust We take precautions to ensure the information we collect about you is protected and is accessed only by authorized individuals or organizations. Companies we use to provide support services are not allowed to use information about our clients for their own purposes and are contractually obligated to maintain strict confidentiality. We limit their use of information to the performance of the specific services we have requested. We restrict access to personal information by our employees and agents. Our employees are trained about privacy and are required to safeguard personal information. We maintain physical, electronic and procedural safeguards to protect personal information. 

How to Protect Against Phishing What Is Phishing? 

Phishing is the illegal attempt to mislead consumers into providing personal or financial information, including account numbers, passwords and Social Security numbers, via email or through fraudulent Web sites. The most frequent phishing attacks occur through email disguised to appear as though it came from a reputable financial institution or company. Most phishing attempts urge you to update or validate your account information, typically through a link in an email directing you to a fake Web site that appears to be legitimate. 

How To Spot a Phishing Attack 

There are many phishing attacks active on the Internet. Here are a few of their lines and lures: An email contains an “urgent” or “shocking” tone requesting your immediate action on an account-related matter. Phishers frequently succeed by getting consumers to act quickly without thinking. An email is sent from a user falsely claiming to be a legitimate company with an attachment. An unsolicited email attachment more than likely contains a virus. Do not open it. A pop-up window appears from a user falsely claiming to be a legitimate company’s Web site asking for personal information. 

Learn More About Phishing Scams or Identity Theft Additional information can be found at www.antiphishing.org  or www.consumer.gov/idtheft/ 

How To Report a Phishing Attack

If you suspect you have received a fraudulent email from PrismPointe, INC. please contact: info@sysmaint.com. If you believe that any communications with or from PrismPointe resulted in identity theft, call us immediately at 404-321-5801.