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Partners

Value Add Partner Program

  • Are you looking to expand your relationship with your customers?
  • Are you looking to build a deeper customer relationship with flexible service offerings?
  • Do you wish to increase the ease in doing business by retaining a partner who specializes in SaaS?
  • Do you see customer satisfaction and service level achievement as the method to build customer loyalty?

If you answered yes to any of these questions, PrismPointe Technologies has built a partnering program with you in mind.  Since 1981, we set the standard for flexible, responsive, cost effective, maintenance for most products found on your desktop, your printer fleet, and your campus local area network.

  • Do you represent a Buyerís Consortium?
  • Do you hold or manage Government Contract for either federal, state or local government?
  • Are you responsible for negotiating best value for desktop or printer services in specific vertical industries?

PrismPointe has a Desktop Support Program for your Customers.

Our partner program is centered around the customer, their desire for superior service beyond the standard Next Business Day support.  Your objective is to get best value for your customer while securing a better and more consistent service level. Our objective is to help you and your customers:

  • Reduce the total cost of ownership associated with their client server computing infrastructure
  • Provide an enhanced level of service to meet a specific need that goes beyond next business day services
  • Give them an easy way to enter, track and report on service incidents for the multi-vendor environment that they manage
  • Develop a competitive advantage using your products and our technical skills and local staging facilities to build custom, integrated solutions.

With these goals in mind, PrismPointe offers our partners, Service Center™.

About Service Center™ from PrismPointe Technologies

Service Center� is a customized, secure, cloud based application that enables multi-vendor support for the kiosk, tablet, desktop, laptop, your printer fleet or any element of client server computing you are using.  As a PrismPointe customer you can:

  • Enter a trouble ticket for any device in your client-server infrastructure. 
    If this device is not covered by a service contract, we will use our fix-IT-first™ policy to remedy the situation.
  • Report on all trouble tickets that are entered for your customer, your OEM product line, or a group of customers
  • Enter an electronic work order to Install, Move, Add or Change (IMAC) a device.
  • Enter an electronic work order to erase, decommission of recycle a device.

Service Center™ accelerates the ease with which your customer receives services from PrismPointe Technologies and enhances the overall experience with their computing environment through managed services.

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North America:
866-323-4146

International:
00-800-1110-0888