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Maintenance for IBM zSeries Computers

Maintenance for IBM zSeries or IBM Mainframe Computers

  • Is your IBM zSeries hardware no longer under warranty?
  • Are you looking to avoid a costly zSeries hardware upgrade?
  • Are you looking for a maintenance alternative that is cost-effective, more responsive, and understands the mission critical nature of your environment?

If your answer to any of these questions is yes, then you should take a closer look at IBM Maintenance Services from PrismPointe Technologies.

PrismPointe Service Levels for IBM zSeries Computers

  1. Responsive. You will experience:
    • Flexibility with customizable SLAs, invoicing, and payment terms.
    • Aggressive escalation that involves senior engineers in all incidents.
    • 24/7/365 service with 15-minute response to page-outs and 2 hours on-site.
    • "Call home" feature on all IBM hardware maintained.
    • Skilled and cross-trained engineers. backed by supervisory-level engineers.
    • Comprehensive zSeries inventory of all critical back-up parts.
    • Regular preventative and remedial maintenance.
    • EC-level and patch updates immediately available.
    • Proactive and regular reviews with the client to improve support.
  2. Cost Effective. You do not have to sacrifice service or support levels in order to meet budget constraints.
  3. Consultative. You have access to experts who understand zSeries hardware, capacity planning and environment planning.

PrismPointe leads the third party independent hardware maintenance market by consistently offering new maintenance services well ahead of our competition at price points that cannot be beaten. We support a wide variety of IBM zSeries systems.

Maintenance and Support for these IBM Mainframe, zSeries Computers

PrismPointe will:
  • Deliver superior warranty services
  • eXtend™ the current warranty
  • UpLIFT™ the warranty
  • Install, move, add or change all products
  • Securely recycle all products
IBM z196 (IBM 2817)        
IBM z10 BC (IBM 2098)   IBM z9 EC (IBM 2094)   IBM z800 (IBM 2066)
IBM z10 EC (IBM 2097)   IBM z990 (IBM 2084)   IBM z900 (IBM 2064)
IBM z9 BC (IBM 2096)   IBM z890 (IBM 2086)    
We are the only third party maintenance company who delivers IBM zSeries support.