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Services

Enterprise Manufacturer Support

If you are looking for comprehensive, independent maintenance support for the IT products found in your enterprise data center,  then PrismPointe Technologies has a multi-vendor support solution for you.

The service levels can be customized to your specifications.

Manufacturer’s Supported Mission Critical Critical Premium Shared
Hewlett Packard
 
 
  HP Proliant Servers
  HP Enterprise Servers
International Business Machines
  IBM zSeries
  IBM pSeries
  IBM iSeries
  IBM xSeries
EMC² Enterprise Storage Systems
 
 
 
 
  EMC Symmetrix
  EMC CLARiiON
  EMC Connectrix
Network Appliances Enterprise Storage
Network Routers and Switches
Fujitsu PRIMEPOWER Enterprise Servers
Dell PowerEdge� Enterprise Servers
Oracle/Sun Microsystems Enterprise Servers

Customized Service Levels Supported Across the Data Center

Our customized per-server approach means that you only pay for the levels of support you actually require for the equipment supported. PrismPointe will be the single point of contact for all your maintenance needs, regardless of whether that maintenance is from PrismPointe or from the Manufacturer. This reduces finger pointing and simplifies service contract management.

singlePoint® of Contact for the multi-vendor Data Center

PrismPointe has proven expertise supporting complex heterogeneous multi-vendor data centers. PrismPointe increases efficiencies by consolidating manufacturers across multiple hardware types and operating systems. In addition, we offer comprehensive reporting and analysis that identifies trends and provides actionable recommendations to lower your IT support costs over time.